DisneyFan.ai
—

Refund policy

Last updated November 3, 2026

  • Unused packages: if you change your mind, we'll refund an AI Helper package in full within 7 days of buying it, as long as no questions from it have been used. Email support@disneyfan.ai with the date of the purchase and the email on the receipt.
  • Once questions are used, the package isn't refundable, because the assistant's costs have already been incurred.
  • Our mistakes are always refunded in full, at any time: if you were charged twice, if AI Helper never turned on, or if the service was down for a long stretch of your package.
  • Answers we couldn't help with, refusals and errors never count as questions.
  • Refunds go back to the original payment method, usually within 5–10 business days. A refunded package ends right away.
  • AI Helper is a one-time purchase. There is no subscription and nothing renews. Questions not used by the package's end date end with it.
  • Please contact us before disputing a charge with your bank. It's usually much faster for you.
  • While AI Helper is active, every park map opens any day, with downloads, and you can start a Family park party. Without it, you can open one park map, which stays open for 24 hours.

Welcome to DisneyFan

DisneyFan is for ages 13 and up. Are you 13 or older?

Sign in

Your park days

Report something

Share my location

Your family in will see where you are on the park map, updated every few seconds while you move.

Share DisneyFan

Send it to family and friends planning a Disney World trip.

💬Text message 🟢WhatsApp ✉️Email

Or let them scan this with their phone camera.

Suggestion box

How can we make DisneyFan better? We read every one.

Please leave out personal details like phone numbers or addresses.0 / 1000

Your account

My trip and AI Helper