DisneyFan.ai
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Help & support

We're a small team and we read every message. Most questions are answered below.

Email ussupport@disneyfan.aiWe reply within 2 business days, usually sooner. RefundsRefund policyUnused AI Helper packages can be refunded within 7 days.

We can't help with Disney tickets, reservations, My Disney Experience or park policies. For those, contact Walt Disney World directly through the official Disney app or website.

AI Helper and payments

What is AI Helper?

AI Helper is a one-time purchase that turns on GoMo, your personal AI assistant, for 60 days with a set number of questions, plus daily trip briefings for each park day (free, they never use questions), every park map, offline map downloads and Family park parties. Each question uses 1, whatever its length. Answers we couldn't help with, refusals and errors are never counted. Nothing renews automatically. Without it, the assistant can tell you all about AI Helper and help you pick a package.

I paid but AI Helper didn't turn on.

It usually turns on within a few seconds. Refresh the Trip page. If they still aren't there after 10 minutes, email us with the date and the email on your receipt and we'll fix it the same day.

Can I get a refund?

Yes, within 7 days of buying if you haven\'t used any questions from that package. Mistakes on our side, like a double charge or a package that never turned on, are always refunded in full. See Refunds.

What happens when AI Helper ends?

After 60 days, any questions left end with it, and park maps go back to one free map every 24 hours. Your trip dates, saved settings and account stay. You can get AI Helper again for your next trip at any time. If you run out of questions before then, you can add more; they end on the same date.

Who sees my card details?

Only Stripe, our payment provider. We never see or store card numbers.

Maps and the park

The map doesn't turn when I turn my phone.

Tap Start route (or the 3D button) and allow motion access when your phone asks. On iPhone, if you tapped "Don't allow", close the tab and open the site again to be asked again. The compass works best when you hold the phone flat.

Can I speak instead of typing?

Yes. Tap the microphone in the chat box, ask your question out loud, and it sends when you stop talking. Allow microphone access the first time your phone asks. Tap the speaker under an answer to hear it read aloud. Voice works in Safari on iPhone and in Chrome; a few browsers, like Firefox, don't support it yet.

"Find me" can't find my location.

Your browser needs permission to use your location. Check your phone's settings for your browser (Location: "While using"). Your location stays on your phone; it is never sent to us when you use Find me.

Wait times look wrong.

Waits are Disney's posted times, refreshed about every 5 minutes. Posted waits can differ from the real line, and rides can close without warning. Use the guest reports and always check the official Disney app.

Family park party

How do I start one?

Open the Map, tap Family, name the party and confirm you're 18 or older. Then send the invite link to your family. Each person chooses whether and how long to share their location. A party holds up to 8 people.

Who can see my location?

Only the people the party organizer approved, only while you're sharing, and only while you're in or near a park. We keep only your latest position, never a history, and delete it when sharing ends. See Privacy.

Your account and data

How do I stop the emails?

Every email has an unsubscribe link at the bottom. One tap and you're off the list.

How do I delete my account and data?

Email support@disneyfan.ai from the email you signed in with, with the subject "Delete my data". We'll delete it within 30 days and confirm by email.

I'm getting "paused" messages.

Accounts are paused after repeated posts that break our community guidelines. If you think it was a mistake, email us and a person will review it.

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